Feb 2022 – Sep 2024 · Oklahoma City, OK

HCM Team Lead — EDI Operations.

Paycom

Built foundational expertise in EDI standards, compliance, and implementation leadership. Progressed from Coordinator to Team Lead within six months and led the only HCM team to achieve 100% on-time client implementations through 2024.

Key Highlights

• 1

  Built deep expertise in EDI standards (834 & custom formats), data exchange protocols, and compliance processes underpinning Paycom's Benefits to Carrier infrastructure — progressing from Coordinator to Team Lead within six months.

• 2

  Led the only HCM implementation team to achieve 100% on-time completion across all client implementations through 2024, a distinction no other team in the department achieved.

• 3

  Achieved the highest Gallup employee engagement scores in the department, reflecting a team culture built on accountability, trust, and high performance.

• 4

  Developed deep understanding of the legacy EDI ecosystem that later drove direct product advocacy for modernization to API-based carrier connectivity.

• 5

  Served as primary escalation point for complex implementation issues, communicating directly with senior HR and C-suite executives across industries to resolve time-sensitive challenges and maintain client confidence.